Customer Trust and Partner Support (CTPS) aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com.

Job description:
Amazon is seeking for individuals who are dedicated, hardworking, analytical and results-oriented. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. The position relies on an analytical mind, detailed investigation and excellent judgment. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.


Key job responsibilities:
• Review legitimacy and accuracy of submitted documents by sellers and respond back on the case if needed
• Evaluate personal and business information from Sellers and verifying the information with reliable internal and external sources
• Work efficiently on portals and tools provided by Amazon on this role
• Maintain high ethics and integrity with respect to critical data
• Assess collected information about new Sellers in order to on board them to sell on Amazon marketplace
• Implement checks before launch, validate the details and shift out bad actors early on and prevent them from entering the system.
• Communicate effectively via email with our customer base – third party sellers who want to sell on Amazon in its various marketplaces.
• Minimize the damage to overall customer experience on Amazon platform through document validation
• Reduce avoidable friction for legitimate sellers and keep updated on Standard Operating Procedures (SOPs) and other policies
• Flexibility to be trained for additional business-related skills and/or work types
• Flexibility with working hours and work on weekends and holidays as part of your normal 5-day shift.
• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
• Consistently achieve/exceed weekly productivity and quality standards.
• Participate in ad hoc projects/assignments as necessary.

BASIC QUALIFICATIONS

– 1+ years of customer service experience
– Speak, write, and read fluently in English
– Experience with Microsoft Office products and applications
– Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
– Experience in payments or e-commerce

PREFERRED QUALIFICATIONS

– Speak, write, and read fluently in Hindi and English