Job Description

Transaction Risk Investigator

“Please note that this job is a seasonal role (FTC) for 12 months on the payroll of Amazon.”

About the team:

Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team. Candidates will be responsible for a wide range of duties related to the investigation and elimination of ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment.

Job Description:

The Transaction Risk Investigator position relies on excellent judgment to plan and accomplish goals and will work under limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals.

Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Basic qualifications

• Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response.
• Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills
• Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
• Excellent problem-solving skills

Preferred qualifications

• Demonstrated ability to analyze problems logically
• Self-disciplined, diligent, proactive and detail oriented
• Strong time management and organizational skills
• Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
• Excellent ability to determine situational needs and provide appropriate solutions

Additional Information:
Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational – changes every 3-4 months’)

Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3-4 months)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status

Please note that this role requires you to work from home and you need to mandatory be residing in any of the below states.

Karnataka, Tamil Nadu, Andhra Pradesh, Telangana, Maharashtra, Delhi, Uttar Pradesh, West Bengal, Rajasthan, Punjab