Job Description:

Investigation specialists are expert communicators and problem solvers obsessed with Customer success. They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on the Customers behalf. They take full ownership of their functional issues and offer high quality solutions and they are the champion for proactive improvements.

The Investigation Specialists are technically competent, self-motivated individuals with the objective to deliver sustainable results that improve the customer experience. Ideal applicants will have experience in CTPS investigations. All candidates must be capable of succeeding in a fast-paced team environment with minimal supervision. The position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions and accounts.

Roles and Responsibilities:

• Investigate suspicious activities and behaviours that could pose a risk to Amazon or our customers in global markets

• Ensure high quality decision by applying CTPS standard operational procedures Identify known fraud patterns, discover new modus operandi trends and take actions to minimise risks

• Use a wide range of internet and in-house tools to research transactions and gather data to make accurate decisions

• Take appropriate actions to identify and help minimise Amazons financial, legal and reputational risk

• Maintain high levels of confidentiality and data security standards

• Communicate via email and telephone with external and internal customers and financial institutions to make informed decisions about risk

About the ORG: CTPS-BRP-Risk Investigations

Buyer Risk Investigations works to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through the partnership of people and technology we will focus on our customers, think local – act global and scale through innovation. Buyer investigators specialists will always deliver on our service standards for our customers and with zero defects.

Salary: 3.25-4 Lacs P.A.