We are seeking a highly motivated and skilled Customer Support Agent to join our dynamic team. This role involves handling customer inquiries and issues through a blended process that includes phone calls, chat, and email support.

Language Requirements – Malayalam, Hindi and English

Key Responsibilities

• Provide exceptional customer service through phone calls, chat, and email channels.
• Address and resolve customer inquiries, issues, and complaints promptly and professionally.
• Maintain a thorough understanding of our products and services to effectively assist customers.
• Collaborate with team members to ensure a seamless customer experience.
• Accurately document customer interactions and transactions in the CRM system.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Assist in identifying and implementing process improvements to enhance the customer experience.
• Stay updated with company policies, procedures, and product knowledge.
• Utilize various tools and software to manage customer support efficiently.

Requirements

• Excellent communication skills, both verbal and written.
• Proficiency in English, Hindi, and Malayalam.
• Team-oriented with a collaborative mindset.
• Comfortable with a blended process (phone calls, chat, and email support).
• Strong problem-solving skills and the ability to think on your feet.
• Ability to manage time effectively and prioritize tasks.
• Basic computer skills and familiarity with CRM systems and other customer support tools.
• Previous experience in a customer support role is preferred
• Ability to handle all types of users with patience and professionalism.
• Strong organizational skills and attention to detail.