Amazon is looking for an experienced Manager with a passion for learning and investigations to lead a team of investigators in remote Work set up in the designated states: Telangana, Karnataka, Andhra Pradesh, Tamil Nadu, Uttar Pradesh, West Bengal, Kerala, Rajasthan, Maharashtra, Punjab & Delhi.

This role will work across organizations to collaborate and deliver compliant solutions to a variety of Amazon Payments business units. Key functions of the role include: working cross-functionally with, operations, risk management, driving projects to completion; developing strategies based on data; balancing business needs and building great customer experiences.

Key job responsibilities:

• Supervise, coordinate, and direct the activities of RCO staff.
• Provide leadership support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, by meeting / achieving targets, deliver process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team
• Recommending and implementing changes to process and work methods. Innovating and designing new or improved processes to support the business needs
• Identifies trends in team performance and recommends/ implements change to constantly raise the Performance levels in the team
• Implement best-in-class processes and practices for maintaining and exceeding productivity, quality and service level agreements
• Analyze the key levers of the business to identify trends and proactively act to improve quality and efficiency. Recruit top-quality investigators.
• People Development: by developing the career and skills of their investigator teams through continuous closure of performance feedback loops. Is expected to setup governance mechanisms on people processes. The manager would be responsible for engaging people, identifying training needs within his teams and accordingly up-skill. Responsible for creation of a roadmap based on improvement areas and career aspirations and track adherence. Should work towards creating a succession plan within his team

BASIC QUALIFICATIONS

– 4+ years of operational and/or retail management experience
– 2+ years of team management experience
– Extensive relevant industry experience 4+ years across Operations, Risk, Fraud investigations etc.
– 3+ years of team management experience.
– 4+ years of operation management and compliance experience; Experience using data to influence business decisions.
– Has shown consistent performance in leading people
– Exceptional operational, managerial, analytical and interpersonal skills
– Proven experience across the domain of Risk/ compliance Management & Fraud. A track record driving change and innovation

PREFERRED QUALIFICATIONS

– Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
– Experience in operational excellence using six sigma methodologies