A Typical Day

• This role will ensure that day-to-day investigative activities, and appeal decisions related to AML and Fraud Activities.
• Reviewing the alerts/ cases processed by the team and identify the gaps and maintain them to a high standard and mitigate risks to the business.
• Independently manage continuous improvement efforts and quality assurance testing on a monthly and quarterly basis of card fraud reviews, chargebacks and account takeovers, completed by the payments risk operations team
• Distill actionable insights from testing to improve the quality of operational and risk processes.
• Independently develop, prepare and present monthly and quarterly QA findings to management and collaborate to determine appropriate action plans.
• Work closely with payments risk teams to determine root cause of issues, provide coaching, and determine necessary follow up actions.
• Ability to get up to speed on new operational processes and requirements quickly, to provide actionable feedback prior to launch.
• Ability to review complex process and procedure documents with attention to detail to identify potential issues, inaccuracies, or areas of risk.
• Track all remedial actions through completion, confirming complete and accurate closure.
• Create, manage and maintain metrics to monitor quality of operational processes.
• Maintain a comprehensive understanding of current operational processes
• Coordinate with the Program Manager on activities associated with internal control monitoring and external regulatory exams.

Your Expertise

• Bachelor’s Degree or Technical Equivalent
• 5+ Years work experience, with demonstrated experience in regulatory compliance, merchant risk, fraud, quality, risk management, audit or related fields. Preferred fraud or AML experience directly.
• Comprehensive understanding of fraud, merchant risk, and AML investigations processes
• Strong process thinker
• Superior attention to detail
• Strong ability to think clearly and rationally in order to understand logical connections between various data points.
• Strong problem solving skills with an emphasis in adaptability and resilience
• Ability to gather objective information and make a subjective determination and be able to defend that determination both verbally and textually
• Ability to manage multiple projects while maintaining a high degree of quality
• Ability to work closely and build trust with investigators and management
• Exceptional organization and process management ability
• Mission-driven, enthusiastic to learn and grow within the Airbnb community and embody our Core Values; team-oriented with a positive, can-do attitude.
• Ability and desire to work in a fast-paced environment
• CFE certification preferred.