DESCRIPTION

We are looking for a dynamic, organized self-starter to join the team! As a Team Manager, you will have the opportunity to MAKE AN IMPACT by owning workflow management, escalation management, performance management, training, and development for a team of personnel. This role will maintain a strong partnership with regional and site leaders to resolve issues, identify gaps, and help to maintain standard work. In addition, this position will manage a team of Administrators, delivering services to Associates and site teams across the network. It’s a unique opportunity to manage a team, build critical people management and large scale process execution skills.

Key job responsibilities

• Workflow and Escalation Management
• Manage HR process workflow for a team of RC Coordinators and RC Leads for a region
• Ensure that services are delivered to sites in a timely and defect-free manner – monitor against service level agreements
• Respond to and resolve all escalations for assigned region
• Analyze workflow data and translate findings into process improvements
• Coaching and Knowledge Building
• Build and refresh training material for centralized HR processes
• Execute training and upskilling within respective team
• Coach and performance manage RC Coordinators and Leads on process excellence
• Analyze workflow data and translate findings into additional training, as needed
• Relationship Management
• Provide site leaders insights in day-to-day Regional Center operations
• Partner directly with site and regional leaders to address one-offs and/or process breakdown
• Be part of a team that actively seeks customer feedback to improve levels of service
• Functioning as a Leader
• Sit on the leadership team of the Regional Center and influence the organization’s strategic direction
• Help to influence and build a leading culture aligned with Amazon’s Leadership Principles

BASIC QUALIFICATIONS

– 2+ years of team management experience
– 5+ years of human resources experience
– 2+ years of HR transactional processes experience
– Experience with Microsoft Office products and applications

PREFERRED QUALIFICATIONS

– Experience driving employee engagement
– Experience using PeopleSoft, Oracle, SAP, ADP or other HR management and Payroll systems as well as callcenter applications