Description:

A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions.

Key Job Responsibilities:

• Effectively communicate in a clear and professional manner at all times.
• Provides/ expedites prompt and efficient service to Amazon sellers/ delivery partner
• Effectively manage sensitive cases by reporting up the escalation matrix.
• Demonstrate excellent time-management skills.
• Maintains or exceeds targeted performance metrics.
• Responsible for outbound calling to the customer
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements.
• IN addition to English, Candidate should have language proficiency in either of Tamil, Hindi, Kannada, Telugu, Malayalam, Marathi.

Basic Qualifications:

• Graduation in any specialization from a recognized university.
• Excellent communication skills (written and verbal) in language.
• Ability to communicate correctly and clearly with all customers.
• Good comprehension skills – ability to clearly understand and state the issues customers present.
• Work successfully in a team environment as well as independently.
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
• Excellent typing skills.
• Demonstrates an ability to successfully navigate websites.
• Demonstrates a proficient knowledge of email applications.

Preferred Qualifications:

Proficiency in Advanced Excel (pivot tables, vlookups).